[Shane98]

Hello,

I have a similar problem due to my SNE10502 version 14.0 and the ADS server version 11.0.

When I trigger the automatic restart of the SNE with SCTPro by upgrading to version 11.0,

After 30 minutes, the SNE still won't restart.

There's no sign that the restart request has been acknowledged by the SNE.

What should I do?

Thank you.

 

[Shane98]

Hello Everyone,

I'm having a problem with the background download.
Let me explain,
When I run the automatic reset from SCTPro to change the SNE version, the download stops progressing at a certain percentage (63%).

Error message: Object reference not defined to an instance of an object

Although:

• I changed the network type to private network
• I added the two rules in the firewall: "Metasys (TCP Protocol)" and "Metasys (UDP Protocol)"
• I disabled all unnecessary network cards to minimize communication errors between the SCT server and the SNE
• I launched and kept the NAE Update Tool application open before and during the SCT download

None of these tips worked

Have you ever had a similar problem?
Can you help me?

@PID loop
@NickDeal
Thank you