If a company has fixed right the first time or it is free on the side of its van and tv ads and I have to call them back for the same problem that night, should it be free? If they ask me to pay should I?
Fix right the first or it's free?
framehvac
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I called them because my t Stat keeps going out. They said it was because I had condensation build up on sequencer. Door was leaking air. He put sealed up on paper work. Still having same problem.
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14,697 Posts
Ive heard alot of BS repairs in my life , but this might get the prize LOL
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54,330 Posts
Do you really want them back anyway?
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25,203 Posts
Too bad it doesn't work that way. Sounds like they don't know what it is doing so they keep trying stuff. Each time they do it is one more thing that is probably is longer right but you won't know about it for a while. Eventually all these things come to a head and it is a mess to fix as so many things must be put right again, and the small ones are hard to catch.
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2,004 Posts
If you are near Longview Tx I am pretty sure who you are dealing with, better go to the ATM & get another $ :grin2:
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54,330 Posts
He lives in a "House BOAT" ?:grin2:
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50,200 Posts
For what it is worth, you had good reason to worry.
Can you please tell us what the problem was, so any of us here will not make the same mistake.
Can you please tell us what the problem was, so any of us here will not make the same mistake.
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27,059 Posts
I see what you did...:grin2:
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54,330 Posts
utergreet:transformer had 24 volts on one side the other side had between 8 and 5 volts. He grounded that side to the cabinet. So far it's still working.
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14,834 Posts
I thought most companies had a return guaranty for their work. I always have. If a problem is not apparent then the customer needs to know that. Walk them through the process of finding and fixing. Sometimes it is a process.
I know that with employees a fix it till it's fixed can be problematic but overall it works. Their successes will outweigh their mistakes or find another tech. What else can you tell a customer? My company will keep charging you until the problem is found? Put that on your van.
I know that with employees a fix it till it's fixed can be problematic but overall it works. Their successes will outweigh their mistakes or find another tech. What else can you tell a customer? My company will keep charging you until the problem is found? Put that on your van.
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