I took a call today at a church that has 2 8000 Vision Pro thermostat’s with a redlink gateway and a EIM. Customer could not see thermostats remotely. I power cycled gateway and 1 thermostat could be seen remotely but not the second one. I tried linking the thermostat to the gateway through the thermostat in wireless manager but could not get it to connect. Does the gateway connect through the thermostat or does it have to be connected through the EIM by pressing the connect button? Trying to figure out if the thermostat has an issue with connection before I replace it.
TIA
Danny.
TIA
Danny.
