I would not except a dent like that. Request a new one. If it was my company we would already have a new panel comming. Hopefully your company does also.

 

Solid company. I brought it up to the Sales Manager/Project Manager and his installer had already told him about it and a new one is on order. Nice to see people standing behind their work!

 

What do people think - should I ask them to replace the dented panel?

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Did they give you a discount? If not yes ask to have it replaced.
Jimj

 

We would have never set a damaged condenser without asking you first do you want it? and if so we can try and come up with some sort of discount we both can agree on, and if we cannot agree on one we would get another condenser,or at least another door simple as that.

I would be more concerned about were is my liquid line drier.
Unless that's an older Rheem because the newer Rheem/RUUD units
come with the drier to be installed after the service valve.

 

We install LL driers just before the metering device to catch anything before it gets to the TXV or piston. Hopefully it is there since it isn't outside.

 

Yup, it is inside before the TXV.

Thanks for everyone's answers. Seems unanimous that it is appropriate for me to ask for a new service panel cover.

I've not yet brought it up to the company. They'll be back in a couple days to complete the install and I'm sure they'll make it right when I tell them about it.

 

I think you should complain...not sure what is up with Rheem lately but we have been sending back furnaces and coils that have been damaged lately...it's to the point where our distributor is opening them before they even bother sending them to us....a customer should expect to have a NEW looking system for what we charge them to install it unless they know it's scratch and dent and get it for less than market.

 

You should complain about the dent. Either they should replace the dent or give you a credit or discount.

 

I see snow on the ground. If you're in snow country the unit should be set on pump ups. Have them do that when they come back to replae the panel.

 

i agree
even if it is an extra or you will be shoveling snow away fron the unit so it will work correctly

 

Twilli says all Rheems come dented don't they.

 

i was also thinking heat pump
sorry

 

Our company policy is to notify the customer if any damage to equipment occurs and let them know it will be taken care of to their satisfaction. It sounds like a good company you have there, they just should have told you about it before you saw it so you wouldn't have been worried.