[Cagey57]

VAEngineer,
Do you have "Routing Enabled" and "Maintain Routing enabled" on that specific MS/TP Trunk ?

What is the installed version (Help/About) of the PCT you are using ?

 

[Cagey57]

VAEngineer,
I have had that issue a few times in the past, just can't recall the solution off hand. What I do remember is that it was usually something stupid I did or did not do.
Can you connect locally using the Laptop and a BTCVT (Soap on a Rope) ?

Do NOT get in a hurry to install CCT 14, you will not be impressed with it. Plus, you may have to get the FX-FCP from a distributor (ABCS) to access the FX-PCx devices. I don't think the "branch" can or will get it for you.

Edit; Unless you NEED to go to CCT 13 or CCT14, Don't ! I will leave it at that. Email me if you want my real thoughts on this one.

If you don't have a BTCVT look into getting a BASRTP-B and doing a direct connect on the FC-bus (if that is possible, I know you're in a hospital) or directly connected at a device.
You may have to Upload the device first, then open it before you can commission it. Not sure, a bit rusty since I haven't been in the field for over 2 years. Things have changed some.

 

[Cagey57]

VA,
Are you using both CCT and PCT ? If so, how do you switch between the 2 ?
Others will hopefully add to this but here goes;
If you actually have/use PCT and CCT the only way I know of (without using a VM) to switch between the 2 is to uninstall one and then re-install the other. The kicker, as I recall, is that you have to manually remove folders and files when you do the switch.
If you don't you may get errors similar to what you posted.

At/with CCT-13 you have to License the Base CCT ($$$) and then also Licenes the "CCT" Field Controller Packages ($$)(from the branch) as well as the "PCT" Field Controller Packages ($$) (from an ABCS).
With Version 14 it is even more fracked up, JMO !

The really smart guys should be along shortly to expound on this in greater detail.

 

[Cagey57]

@VAEngineer,
Check your email.