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Your installer should have followed the manual, and added the 2.6 pounds of additional charge the line set adds. With your 30 foot rise and 80 total length, the liquid line has almost a 20 PSIG pressure loss by the time the refrigerant reaches the metering device. And thats not counting the pressure drop for bends or fittings.
 
An under charged system with your line set height, can easily have a temp difference in the liquid line at the condenser and and at the evap. They may mistake that for a restriction, and go off on a journey to fix a non existent problem.
 
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