Fire the machine.

That does not seem to be a heating or cooling machine so why do you inquire here on hvac-talk?

 

Sounds like time to call for service.

I repair the ice machines on top of the abs system, but I believe you would call Coca-Cola to fix the actual abs itself.

 

The damn Oreo McFlurry distraction....I hate it when that happens

 

I think those things are pneumatic.

You can hear them hiss when they move.

If it fails while doing two functions at the same time, maybe its got low air pressure or some kind of pneumatic problem?

 

Ours makes that air noise too, that I was curious about when the machine was first installed. Our grabber pad will sometimes lag/freeze when we get busy as well. the boss refuses to call for service because she thinks the entire unit needs to be replaced.

 

the boss refuses to call for service because she thinks the entire unit needs to be replaced.

So she agrees with me!

 

Lol, I bet that thing costs $10,000.

They aren't just going to buy a new one because its broke.

 

Tell her to charge it to the capital budget. That way it doesn't come out of her bonus, which is why she sent you here looking for information.

 

Yeah, but you would have to call their 3rd party facilities management company first to get permission.

You know how those guys can be.

 

So far as I know Wendy's doesn't have those problems.

PHM
------

 

Seriously though, doesn't Coca-Cola give you guys free phone technical support, and won't they send a tech out for a reasonable price or even maybe for free?

 

Wendy's doesn't have ABS, only mcdonalds does. Every other restaurant's drinks are made by human at drive-thru.

 

And wendys has faster times thru the drive lol

 

True, I guess $10,000 is worth more than the stress.

 

Call tech support, see if its a simple issue they can walk you through over the phone.

If not they can send someone out to fix it.

 

I wish.. Apparently the warranty only covers problems that occur under "normal usage." ... It's been behaving this way for as long as I can remember, but some of my coworkers say that it behaved correctly when it was new. I'm not sure exactly what happened to make it behave this way.

 

I will see what I can do. It seems as if I'm the only manager that cares about this issue. It was once discussed in a meeting, but never addressed because of costs.

 

I could never understand why some people are so cheap. They spend thousands of dollars on a piece of equipment, but when it breaks they don't even want to call someone to come and look at it.

 

I completely agree!

 

Print this off and bring it into the next meeting
Bet them if they can't read the whole thing with out stopping they will pay a profesional for service.

http://www.google.com/patents/US6102246

 

You may want to check the air pressure to the unit. Both the ice gate solenoid and the cup grabber run off air pressure. If the pressure is too low that may be the cause when trying to do both actions at the same time like opening the ice gate and pulling down a cup.
Also clean or replace the grabber pads on the cup grabber arms. If they are dirty they wont grab properly.
Also check the stainless steel fingers in the cup holder tubes. If they are bent the will put to much pressure on the cups so they cant always be pulled out or to little and they pull our more than one.
These machines work great when they are clean...and they rarely are! But everything has to be in sync or they can be a pain.
ccnova

 

up on a abs now
Joy!
Iced up quiet Scotsman
Even better!!

 

how's your Scotsman treating you?

I haven't had to do an abs ice machine for a couple months.

 

cc no joke
I brought in my ladder and the mngr says at least I came prepared not like the coke guy LOL

 

LEG CRAMP!!!!........

 

i been worked for McDonald for service hvac/r most of time they dont want us be there to do work for their system. and my boss dropped hot rock from them and we dont go there anymore

 

what?....

 

Was just dirty distro tubes.
Actually got them to stop using the ice in the bin so I could clean that thing. Wish it was a mani or hoshi. That cme quiet machine stinks. Cups were still flying out the window though.
Also the condenser coils were all chewed up from the co who power washes with chemicals vs a easy back washing. Gonna be a issue if it ever warms up. 2002 units.

 

I've only ever worked on those scotsmans once or twice.

They have the hot gas valve on the roof, and three lines running to the ice maker?

 

HGV is in the head
three lines with a boat load of quick connects!!!!!
Had to look at their doubled up condenser too. They bolt 2 compressor sections with quick connects on either side of the shared condenser coil/fan

I looked now for the manual for the pics but can't find any old manuals for some reason on their web sight. They just have the new stuff.

 

And the Scotsman unit on the roof is absolutely huge too.

I remember it better now.