I'm not the person who installed the filter, and I don't live in that house (it's a former rental owned by my family that we're renovating to sell), but I think that the filter might be in upside down. However, it's hard to tell, since the filter is installed in an odd location, above the panel where I think the HVAC motherboard and blower thingy goes, and below the area where the coil and furnace parts go. It's an electric heating/ac system, no natural gas, installed in a basement.
The air flow arrows are pointing down towards the HVAC motherboard and blower compartment. I think they probably should be pointing up towards the coil and furnace. I took a picture of the filter area, but silly me, I forgot to take a picture of the area in general, so I made a crude drawing of the whole HVAC system to show what I mean.
The air flow arrows are pointing down towards the HVAC motherboard and blower compartment. I think they probably should be pointing up towards the coil and furnace. I took a picture of the filter area, but silly me, I forgot to take a picture of the area in general, so I made a crude drawing of the whole HVAC system to show what I mean.