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Amen, Genduct

My experience as a homeowner echos this sentiment. I did buy an early 410a unit--so maybe this is life at the (b)leeding edge of technology.

So when I did the math 6 years ago when I had a heat pump installed I never imagined that I'd be seeing the tech's so often. Where I live, each time it seem to be pay for a diagnostic visit, then another visit to install. Been a visit almost every year. Seems almost like I exchanged otherwise lower heating bills for an additional annual electric bill that I send to my HVAC company. But maybe I was just unluckly.

10 year warranty on parts seems great, but in my case the (free) parts have been a vanishingly small fraction of the costs. I would suggest you consider asking for a 5 year warranty that includes labor--maybe if the thing makes it out of the infant mortality period okay, you'll have better luck than I did.
 
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