We went out on a call to a very large commercial industrial building that was turned into smaller commercial spaces, most unoccupied. It had a huge gas main, ten inches in and then eight inches in diameter and perhaps 150' long. But now with much smaller heating units and hot water heaters. Some requiring only a 1/2" feed.
We found that some of the units were failing on a regular basis. The pilots were going out during the night, and the place was ready to start freezing pipes at night. Some of this information came from people that either lived there or worked there.
So we changed a unit that was totally gone, the gas valve was damaged, which made me suspect air in the main. My experience is 99.9 percent of the time it is not the gas valve.
From what people had said about the large flames upon ignition that took a long time to ignite, and would sometimes create flames outside of the unit. I figured it was air in the main. Or someone hooked up a propane tank outside and did not say anything, haha. That really happens. They had people working on it almost everyday. Plumbers, HVAC guys, landscapers, friends, family anyone they could get.
The amount of gas you have to purge is unnerving to say the least. Having purged such mains successfully at a post office I knew exactly how long it takes. And how unnerving it is. You have to keep it flowing or you create a large volume of faulty non-spec gas. Scary has heck though.
An attempt to light the unit prematurely singed my coworkers hair and created quite a pop, as it took out the new gas valve haha. I was instructed not to say a word or else haha. The valve was banging quite a bit, as it would light and go out with a pop, and then finally a boom haha. That does not sound like your problem, however it is something to think about.
The bottom line the building needed to be properly repiped for the new application. Every unit needed a new service valve.
Leaks needed to be fixed before the branch service valves so each technician came in and vented and allowed air into the main pipe.
Sincerely,
William McCormick