[kcrossley]

...or do you have to be an authorized Trane dealer/installer?

 

[kcrossley]

The reason that I'm asking is that last month I had a new Trane XL16i system installed. Since my HVAC contractor was able to get the system from a reputable Trane wholesaler I assumed that he was Trane authorized.

After I had the new system installed I informed the HVAC contractor that I was interested in a Trane extended warranty. A few days ago I got this email from my HVAC contractor:

- - - - - - -
Still working with [wholesaler name witheld] to officially become a dealer and qualifying for offering the extended labor warranty. We are at the point of determining hourly labor rates so I am close but not quite there yet.
- - - - - - -

I have emailed the wholesaler twice asking them to confirm if my HVAC contractor was Trane authorized when they installed my new system and they haven't responded. So let me fine tune my questions.

Can a Trane wholesaler knowingly sell Trane equipment to any HVAC contractor?

 

[kcrossley]

you need to be a dealer to buy the equipment. How did you make out with your new heat pump????

It appears to be working fine, but I'm still nervous about the comments posted regarding the quality of the install. Thanks for asking.

 

[kcrossley]

The reason I'm asking is because I had problems with my install and I believe the reason is because my HVAC contractor was unfamiliar with Trane systems. I did contact the wholesaler prior to the equipment being installed and they said that my HVAC contractor was a certified Trane installer. Now I'm finding out after the fact that I was either lied to or mislead.

If the install would have went well I wouldn't have been the wiser. But because it didn't I'm left with this pit in my stomach. Most of the issues are clearly cosmetic, but fixing them at this point would involve a tremendous amount of work. Work, that quite frankly the installer is unwilling to do.

What's worse is that I can't even seek the help of Trane since their tech support rep works for the wholesaler. If he acknowledges my problem he implicates HIS customer.

http://homepage.mac.com/kcrossley/PhotoAlbum27.html

 

[kcrossley]

It would appear that no permit was pulled, was there? Have you had this inspected?

A permit was pulled and the installation passed county inspection.