What is the complete model number of the outdoor unit and indoor section, if you have a existing older furnace just need the model number of the coil. If it’s a Air Handler need the model number from that. If you have a Amana modular blower need that number.

What does the contract say, take picture and post ( minus price and Contractor name ) does it say a 16 SEER AHRI rated system will be installed? Does it just say a 16 SEER rated outdoor unit to be installed? Did they discuss with you that your system will be eligible for reabates and the Federal Tax Credits?


If your old system performed well and was the same size ( 4 ton indoor and 4 ton outdoor section ) to the new system same size 4 ton indoor to 4 ton outdoor section, and ductwork was not changed, possibly it was not set up correctly such as far as fan blower speed, or final field refrigerant charge is not to manufacturers specifications. Do you have a TXV metering device or a piston metering device? To get the higher SEER and a AHRI match your suppose to install a OEM TXV if your coil came with the piston metering device. Such as a ARUF/ARPF or CAUF the F stands for Flowrater piston metering device.

What is the AHRI number they used which got rejected? Maybe they submitted a incorrect AHRI number??

Federal Tax Credit https://www.energystar.gov/about/federal_tax_credits/non_business_energy_property_tax_credits

 

Then I recently found out as I applied for the SRP cool cash program which provides a rebate for a 16 seer unit that when they declined me and sent me the ahri certificate that it is only 15.2. Not to mention the unit has a yellow sticker saying its 14 seer. My contract states 16 seer. This has definitely upset me.

Personally, I would like to know how you can get any seer rating without a new furnace to. With Ruud, if you don't buy coil, condenser and furnace, you can't get any seer rating, maybe some mfg. are different.

 

There are coil-only matches on AHRI to look at in cases where the furnace isn't changed. Pretty hard to get 16 SEER that way as they assume a PSC low efficiency motor.

Rheem/Ruud has coil only matches on AHRI and myrheem but again, not going to see high SEER with the old furnace.

If the contract called for 16, you may have grounds to fight to get it. We don't sell high SEER without matching furnace or air handler and the salesman does the utility rebate and provides the AHRI info so the customer gets the gas & electric rebates we have. We put in the contract, this equipment qualifies for x and y utility rebates and federal tax credits.

 

If I sign a contract for a 16 SEER unit I would expect to be getting a system that is rated to achieve 16 SEER. Now, if they sold me an outdoor unit advertised as "up to 16 SEER" but did not actually achieve that with my indoor unit, I might be able to chalk that up to a miscommunication and live with it (if they didn't promise me I would get a utility rebate). This is why I always give my customers printouts of the AHRI certificate before installation, to avoid these situations. But to be advertised 16 SEER and not even get a "16 SEER" marketed outdoor unit would cross the line for me.

Better ducts and insulation are great and I'm sure they could benefit your home, as they could most American homes. But the fact that the new unit can't meet your setpoint, whereas your old one could, sounds like a possible installation problem, which would be my #1 priority in figuring out.

 

What would really be nice is, if they would do away with seer period, and just start rating these systems using eer. To me it's more important, and more accurate, but I guess then the homeowners would be lost, except for the one's that have done their homework.

 

At the very least, they should reimburse you for the rebate you would've received and hopefully they didn't charge you for a 16 SEER system, but achieving 16 SEER may be more complicated than just replacing the outdoor unit because the furnace and evaporator coil play a major role in those ratings. Do the model numbers on the contract match what they installed? Can you post them here?

The difference in power consumption between 16 and 15.2 SEER is negligible, even more so if your duct work is poorly insulated and sealed. SEER is the average efficiency for the cooling season, but most of your cooling days in AZ are above 90 degrees, so the efficiency drops substantially. I'm guessing both a 4-ton 15.2 and 16 SEER matchup would be identical in EER (10-11 most likely) at those temperatures. So you likely would see no difference in your power bill.

Also, SEER has zero effect on the air conditioner's cooling capacity. A 4-ton system is a 4-ton system. SEER is like MPG; two cars can have the same horsepower, but one gets better gas mileage than the other. Some matchups remove more sensible heat than latent, but in AZ, sensible heat is all you need.

 

Thank you all for your replies!

It doesn’t look like I can post pics but to answer some of the questions.

I was sold and is written on my contract that they installed a 4 ton nominal 16 seer unit. They did replace the furnace and blower as I bought the whole package. The sticker on the outside unit shows 14 seer, when I applied for the rebate through SRP they had received the arhi, coil, and furnace numbers and sent me a certificate showing that combo is 15.2 seer. I will respond when I get home from work with all the information requested of the model, coil, ahri, and furnace #’s.

I am unaware of any other rebates other than our local company SRP.

It is quite upsetting that it can’t reach the set point and now I find out they sold me a lesser unit. I don’t want a refund. I want a 16 seer unit which is what I asked and paid for. I chose to pay the extra $$ for a better unit. I feel they should replace the unit and give me what I paid for. Price difference between 14 seer goodman $6800 and the 16 seer Amana $9100 is a big difference. I wouldn’t even know where to start on what they should remedy financially if they don’t just replace everything and I certainly don’t want to be screwed over again, let alone the fact that it can’t reach 75 degree set point in the middle of the day and takes till 10:30 or so to get there.

 

Thank you all for your replies!

It doesn’t look like I can post pics but to answer some of the questions.

I was sold and is written on my contract that they installed a 4 ton nominal 16 seer unit. They did replace the furnace and blower as I bought the whole package. The sticker on the outside unit shows 14 seer, when I applied for the rebate through SRP they had received the arhi, coil, and furnace numbers and sent me a certificate showing that combo is 15.2 seer. I will respond when I get home from work with all the information requested of the model, coil, ahri, and furnace #’s.

I am unaware of any other rebates other than our local company SRP.

It is quite upsetting that it can’t reach the set point and now I find out they sold me a lesser unit. I don’t want a refund. I want a 16 seer unit which is what I asked and paid for. I chose to pay the extra $$ for a better unit. I feel they should replace the unit and give me what I paid for. Price difference between 14 seer goodman $ and the 16 seer Amana $$$ is a big difference. I wouldn’t even know where to start on what they should remedy financially if they don’t just replace everything and I certainly don’t want to be screwed over again, let alone the fact that it can’t reach 75 degree set point in the middle of the day and takes till 10:30 or so to get there.

Good thing is you have a contract to make them install what you asked for, so there's no reason why they shouldn't uphold it. You absolutely should get what you paid for. Just be aware neither will cool differently and the energy savings are minimal.

 

They ( Amana/Goodman/Daikin ) make two 16 SEER units, the single stage Amana up to 16 SEER is the ASX16 and a two stage up to 17 SEER ASXC16. Thinking yours is the single stage ASX16?

I am unaware of any other rebates other than our local company SRP

You can check here also, but thinking you are correct, there may not be other rebates, except for thermostats, insulation, windows etc.

https://www.google.com/url?sa=t&rct...NtAycQFnoECAcQAw&url=https://www.dsireusa.org/&usg=AOvVaw19WUxQBTiQc0GVu13UMfK_

Here is the Federal Tax Credits if you missed it in the previous post. Course it looks like it would need to meet 16 SEER and 13 EER

https://www.energystar.gov/about/federal_tax_credits/non_business_energy_property_tax_credits

 

Yes its a single stage but they did not say “up to 16 seer” they saidI could buy a 14 seer and a 16 seer. I said, tell me the difference and chose the 16 seer, not a 15.2 seer. And yes its an ASX16048. The 2 other model numbers i have access too right now are CHP(P or F- cant tell)4860D6, and AMES800805CX.

On my installed paper work is says “ installed 4 ton nominal 16 seer Amana split gas system.”

 

Super helpful info thanks!!

 

The CX in your model number says low oxide furnace.

From what I can gather it would need to say CU at the end of the furnace model number plus a field install TXV to get the 16 SEER 13 EER. Yours looks to give 15.5 SEER ( following AHRI web-site ) which is the Bible for the most part when ratings are done.

207196382 for 16 SEER 13 EER ( Ending in CU and the added TXV )

Yours looks to be 203378225 gives 15.5 SEER 12.5 EER with the piston metering device.

https://www.google.com/url?sa=t&rct...QFnoECAUQAw&url=https://www.ahridirectory.org/&usg=AOvVaw1Psb39iTznxCFNAi8fJHHj

https://www.google.com/url?sa=t&rct...//literature.cwgoodguys.com/specs/SS-ASX16.pdf&usg=AOvVaw1BojgEZl4D3u45fUOmeEI4

Dated 2018 thou starting on page 51 you can check do not see any.

AHRI number 203378115 gives 16 SEER and 13 EER but needs to be a 21” wide furnace the C after 5

 

What is the AHRI number that did not work, if it’s different from 203378115 try submitting this number. It does say production stopped thou.

https://www.google.com/url?sa=t&rct...QFnoECAUQAw&url=https://www.ahridirectory.org/&usg=AOvVaw1Psb39iTznxCFNAi8fJHHj

Certainly changes can be made to furnaces or a updated coil to get your 16 SEER