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#21 ·
Service Net has bought Equigard. They also manage Lennox extended warranties.

Used to be we would send a claim and they paid it. Sometimes they would modify our claim as to amount.

Now we must get permission first. Then we must send a parts house invoice showing what we paid for any parts we used, plus tuneup sheets for all the tuneups we have done for that customer while the warranty was in force plus a service invoice filled out by the tech. Plus their form filled out the way they want it.

Normally at least 10 sheets of paper sent in. All that paperwork takes time and is a PITA. Sometimes they still refuse it and we need to send im more papers ans spend more time getting paid.

That is not the way it used to be, they can change it any way they like, whenever they like. I have avoided selling those extended warranties for years, now I am glad. Some customers insist on them, but if not asked for one, I don't even mention it.

The 10 year parts warranty will be the next PITA. We will be stocking our trucks with parts and never get paid for those costs, just being a free warehouse.

Thanks Goodman.
 
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#22 ·
I have two letters that both reference Assurant; no mention of Service Net, but I will look for that as maybe a parent company or ?
I would think there is some legal ground that they are stepping into as Lusker touches on.
Our company purchased these agreements not our customer. In my mind that means we own the actual agreement.
It will be interesting to see where this ends up.
 
#23 ·
FROM EQUIGUARD ‘S CEO:

To Our Valued Customers:

I am pleased to report progress regarding Equiguard's re- organization and claims payments.

Equiguard and Service Net Warranty executed and filed with the bankruptcy court an agreement where, upon bankruptcy court approval, Service Net would purchase the assets of Equiguard. Service Net currently provides warranty and extended service plan administration and services to the world's most respected brands (for HVAC products and other products). Service Net is owned by HIG Capital, an international private investment firm with $7.5 Billion under management. More about Service Net and H.I.G Capital can be found at http://www.servicenet.com and http://www.higcapital.com.

Last week, the bankruptcy court approved the Temporary Claims Processing Agreement between Equiguard and Assurant. This settlement was driven by the lawsuit that Equiguard filed with the Court to prompt Assurant to pay service provider claims. As a result, we expect valid claims that are submitted pursuant to the previously communicated payment process to be paid by Assurant.

We appreciate your past and future business and thank you for your patience.

Best regards
Craig Funke CEO
Equiguard, Inc
 
#25 ·
Anything you bought from Equiguard through 2009 is not going to be handled by them. All claims submitted to them were sent to Assurant. They told me they received BOXES and BOXES full of claims Equiguard wouldn't pay. We have claims dating back to 2nd quarter not paid. We have 3 bad checks. Assurant has paid a few claims sent in January but nothing the last couple of weeks. Rep told me yesterday they are buried and checks are still going out weekly.

So far calling in for approval has been simple. Have not had any ask for proof of maintenance though we are warning customers who don't have it done they could be bounced. Most of our customers are on plans. Nobody has said they could call another company. We just have to accept what they are paying which really hasn't been too bad.

Will we get paid for 2009 claims? Rep from Equiguard said last fall: MAYBE.

We are starting our own warranty company, separate corp. to handle it. With the junk we are selling these days, we hate to see people not covered but don't trust anyone out there these days though always have had great results from A-S/Trane's extended warranty people though shipping in A coils is a pain. Fortunately they rarely fail.
 
#26 ·
Anything you bought from Equiguard through 2009 is not going to be handled by them. All claims submitted to them were sent to Assurant. They told me they received BOXES and BOXES full of claims Equiguard wouldn't pay. We have claims dating back to 2nd quarter not paid. We have 3 bad checks.

Talked to Assurant today or should I say again

The party line was

"Equiguard shipped us over about 6 large boxes of claims.

We are in the process of entering them into our computer system.

Call us back in 30 to 45 days

Assurant has had this for awhile now and you think that they would
be more professional in how this is being handled.

What's a Man to do.
 
#27 ·
BaldLoonie said:
Anything you bought from Equiguard through 2009 is not going to be handled by them. All claims submitted to them were sent to Assurant. They told me they received BOXES and BOXES full of claims Equiguard wouldn't pay. We have claims dating back to 2nd quarter not paid. We have 3 bad checks.Will we get paid for 2009 claims? Rep from Equiguard said last fall: MAYBE. .
Click to expand...
Talked to Assurant today or should I say again

The party line was

"Equiguard shipped us over about 6 large boxes of claims.

We are in the process of entering them into our computer system.

Call us back in 30 to 45 days

Assurant (800) 235 5121 has had this for awhile now and you think that they would be more professional in how this is being handled.

What's a Man to do.
 
#28 ·
I have to say I was pretty impressed with their customer NO service attitude.
I was literally told “we will do what we want"
And when I asked to talk to the voice on the phones manager, I got:
“Oh; do you want to speak to my manager Allen?”
I said ‘Well Yes I do!”
He replied “My manager will call you either today or next week sometime”
That was Friday of last week; I have a pretty good feeling the note to call me got buried by those boxes and boxes of claims.
 
#29 ·
small change said:
Anything you bought from Equiguard through 2009 is not going to be handled by them. All claims submitted to them were sent to Assurant. They told me they received BOXES and BOXES full of claims Equiguard wouldn't pay. We have claims dating back to 2nd quarter not paid. We have 3 bad checks.

Talked to Assurant today or should I say again

The party line was

"Equiguard shipped us over about 6 large boxes of claims.

We are in the process of entering them into our computer system.

Call us back in 30 to 45 days

Assurant has had this for awhile now and you think that they would
be more professional in how this is being handled.

What's a Man to do.
Click to expand...
Well I know how you feel got the same kind of run-around from them in the beginning. I tell you my situation. the contractor was verry knowledgeable and helpful. The equipment was Heatcraft. A condensing unit is a MAC8. The evaps were the electronic type. After 30 to 45 days 1 of the fan motors quit, I replaced it (and it was a standard motor United sent mefor replacement not the kind originally installed). About 45 days later all the fans quit. The MAC 8 has a fused circut with special fuses (not the type FRN30 or 20 Id have on the truck) FOund the problem was a pinched wire inside the evap. Fixed this and now no one wants to pay for warranty. Talked to my lawyer today and Im giving a 10 day pay notice if I dont get satisfaction tomorrow (Fri 4th). The MacD areamjr says the Macd corp specified the equip and hed get with them, and told me this again Thur AM. I see no rteason I should take a cut in service when I 1. Did not supply the equipment, 2. Was told their warranty was inforce. 3. No one to talk to about full payment. 4.No "before service rendered" rate was agreed to. and 5. These MCD bozoes bought the goods and it wont work for them.

If It was my warranty soemone would hang my rear with a chain and ball and I'd have to make it good.I figure its only right MCD do the same. Unless they have some policy about driving up, making an order, then offering $1.00 at the window for their goods.
 
#30 ·
Itmust be ok to be a thief. These "warranty company's take, don't perform, act like its business as usual, file bankrupcy, either cheat and steal your service dollars, then go sell out to another insurance company to do same thing and it must be ok because it happens over and over again. So theft, NO IT IS NOT a theft or fraud its business as usual in the warranty world.
 
#31 ·
small change said:
Talked to Assurant today or should I say again

The party line was

"Equiguard shipped us over about 6 large boxes of claims.

We are in the process of entering them into our computer system.

Call us back in 30 to 45 days

Assurant (800) 235 5121 has had this for awhile now and you think that they would be more professional in how this is being handled.

What's a Man to do.
Click to expand...

Just decide to take a loss. I tell you this is not right. If these people are going to warranty it then they can get the license, insurance (what a joke... insurance), bond (now.. Im laughing), truck, tools, including the screwdriver they use to sign agreements with, and experience and fix it themselves, like the rest of us.

My advice is like it always has been, don't BUY or sell ext warranties except from the OEM, then only if I do business w them(Like Carrier Bryant never had much trouble getting service / performance with them.

If its true Lennox has the company that bought out Equiguard underwriting their warranties, well Lennox has enough problems like everyone else, now they just added to their list.

Here's the thing why would anyone "buy out" a company's paper with no profit or equity in the paper? Simple answer "No one would do that". So what is the reason? All I see is more clowns with dogs and pony telling me how much confidence I can give my customer for years to come. Or until they go belly up which they never tell or remind you about. After all its not their job, they are just doing what the boss tells em to do. No ethics involved in that.
Just a highway man with a pen instead of a gun. Nothing violent. No punishment for being unethical. Ole Bernie Ma-doff (forgive spelling please) is a fine example of such ethical behavior. And with good behavior he can publish his book in Jail and be out and rehabilitated in 1o to 20so he can encourage other highway-men.
 
#33 ·
WHO is this : Craig Funke CEO?

Sounds like a funkey blow hard to me. Want smore business in the future but wants to undersell and us to discount our labor today. Yea he sure knows how to do business. Makes me feel like I need to take a loan on the farm and hand it right over to him, hes so smooth.

And an origional typed letter with each purchase.

I suppose I could drive up and stick the letter on the problem and that would fix it. Im going right now down to Staples and get 100 copies and see if it works. Might as well lost this much whats a few more dollars This clown is wanting more money and business. Guess he has a kid in school. Harvard Law where they teach ya how to be a farmer and fleece the public.

Bet he gets a discount on parking tickets hes so smooth. At least he probably has a form letter for that too.
 
#34 ·
dash said:
Off the net!







To Our Valued Customers:

I am pleased to report progress regarding Equiguard’s re- organization and claims payments.

Equiguard and Service Net Warranty executed and filed with the bankruptcy court an agreement where, upon bankruptcy court approval, Service Net would purchase the assets of Equiguard. Service Net currently provides warranty and extended service plan administration and services to the world’s most respected brands (for HVAC products and other products). Service Net is owned by HIG Capital, an international private investment firm with $7.5 Billion under management. More about Service Net and H.I.G Capital can be found at http://www.servicenet.com and http://www.higcapital.com.

Last week, the bankruptcy court approved the Temporary Claims Processing Agreement between Equiguard and Assurant. This settlement was driven by the lawsuit that Equiguard filed with the Court to prompt Assurant to pay service provider claims. As a result, we expect valid claims that are submitted pursuant to the previously communicated payment process to be paid by Assurant.

We appreciate your past and future business and thank you for your patience.



Best regards,



Craig Funke CEO

Equiguard
Click to expand...
So how does this make it ok for insurance companies to steal from people providing service? And will our claims for equiguard be paid in full? And how many hoops do we have to jump through to get an answer... uhh in this life time?
 
#36 ·
small change said:
Anything you bought from Equiguard through 2009 is not going to be handled by them. All claims submitted to them were sent to Assurant. They told me they received BOXES and BOXES full of claims Equiguard wouldn't pay. We have claims dating back to 2nd quarter not paid. We have 3 bad checks.

Talked to Assurant today or should I say again

The party line was

"Equiguard shipped us over about 6 large boxes of claims.

We are in the process of entering them into our computer system.

Call us back in 30 to 45 days

Assurant has had this for awhile now and you think that they would
be more professional in how this is being handled.

What's a Man to do.
Click to expand...
1 thing is to not let it go so easy. Im going to these people that called me to do the service and get my money. Let them deal with a discount reimbursement from the clowns they bought the warranty from to start with. See if the big corps take a hickey instead of us little people.
 
#37 ·
I stepped in on a couple of deals to help long time customers out. One was with a Arzel warranty that I helped out.

The folks at Arzel from the President Dennis Laughlin, on down had been working on first Equiguard and then now with Assurant to help get this situation rectified and I thank them for that.

The "Other Corporations" have been less than helpful and I Feel are looking out for themselves.

I don't offer extended warranties and the money I am owed I am sure is a pittance compared to others.

But I would like to see the thousands of dollars of it in my bank account and not theirs
 
#38 · (Edited)
DOnt make this guy your enemy.

dash said:
Off the net!







To Our Valued Customers:

I am pleased to report progress regarding Equiguard’s re- organization and claims payments.

Equiguard and Service Net Warranty executed and filed with the bankruptcy court an agreement where, upon bankruptcy court approval, Service Net would purchase the assets of Equiguard. Service Net currently provides warranty and extended service plan administration and services to the world’s most respected brands (for HVAC products and other products). Service Net is owned by HIG Capital, an international private investment firm with $7.5 Billion under management. More about Service Net and H.I.G Capital can be found at http://www.servicenet.com and http://www.higcapital.com.

Last week, the bankruptcy court approved the Temporary Claims Processing Agreement between Equiguard and Assurant. This settlement was driven by the lawsuit that Equiguard filed with the Court to prompt Assurant to pay service provider claims. As a result, we expect valid claims that are submitted pursuant to the previously communicated payment process to be paid by Assurant.

We appreciate your past and future business and thank you for your patience.



Best regards,



Craig Funke CEO

Equiguard
Click to expand...
This cant be real. This is a cruel joke! If we have been getting his best reguards Id sure not want to make him mad at me.:nopity:
 
#39 ·
beachtech said:
anyone that will have anything to do with equigard from now on is a fool!!! And they are setting themselves up for failure!

if the contract is before oct. 1 2004, you can go ahead and call it a loss.
those contracts are with different company, and they are denying everything.

i got a 7 year old evaporator coil that is leaking that they denied because they don't cover A coils that are over 5 years old. They have covered them in the past, and now they don't. It's a 10 year part and labor warranty, isn't it??? So guess who gets to eat this one??? anyone? And who knows how many more are going to pour in, as we have a lot of equigard customers...

i do know that no matter what they (equigard) do or say, we will not be using them as long as i am here.
Click to expand...
BOY BEACHTEC
You sure know your warranty extenders. I have to agree with you on all points. Seems the warranty coverage dosn't extend beyond the paper its written on. Especially when the CEO takes the money and runs.

What ya want to bet we never hear about anyone getting jail for this? Or sued and/or loosing his house? Or his family deserting him? He will be out here to do it again next week. There may be a lay over until their next generation of family needs to go to law school. Now if you have a lawyer in the family tell em to do the right thing and stay out of extended warranty companies, and work for a living honestly (yes I know but my friend thats a lawyer believe it or not is an honest guy... I think). My hands are in my pockets.
 
#40 ·
dash said:
Well , just sell Carrier Extended Warranties,they cover everthing! LOL
Same for all of them,just put your big boy pants on and deal with it!

Seriously,expect some issues with any extended waranty,from time to time!
Click to expand...
Says your in Florida. DOnt you have issues with TIMESHARES there? The first warranty company I ever had this experience with was in Florida justlike this one. Then I had a hole in my bank account every year for a time share in Florida for taxes and maintenance. Keeps the handouts going through the state gov't. Government and Extended Warranty Company's what a combination. Class Scamers with an eye to look ya over and find away to make you part with your money.... and have you thank them for doing it.
 
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