The technician came out today and put some product in the line, let it sit for 20 minutes, then added a bunch of hot water and vacuumed it out. He said there was no way to see if the line was sloped correctly since it was under the slab. He checked the float valve and said it was working fine, so he wasn't sure why it didn't turn off the system. I suggested he adjust the line going to it so it sloped down, which he did. He said he couldn't see the drain pan. He said the air handler was level. Apparently, this is a really common problem in Florida -- buried drain lines that get clogged. Maybe this cleaning and putting in vinegar once a month and continuing with my twice-yearly maintenance will mean no more problems. If not, he said since the air handler has a bathroom between it and the outside, putting in a new line would be a major deal. What they usually do is install a pump. He wasn't suggesting that, since that's another piece of equipment to deal with. I kind of feel like I didn't get anything more than what I could have done myself, especially since he had to use my Shopvac. He did spend quite a while looking over everything. Maybe that's all there is to do. Anyway, I said I'd post an update, so here it is.