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theacguy1

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Discussion starter · #1 ·
I was using square for about 6 months and had a terrible experience. The are holding over 35 thousand dollars on our Company account, they say for 90 days. Who knows if we will EVER get it. There have been 70 complaints file with the San Francisco BBB alone in the past 12 months. YES, use this company if you can AFFORD to HAVE YOUR FUNDS HELD INDEFINITELY AT THEIR WHIM. They just assume this is O.K. No problem, we don’t need the 35k that we worked so hard for to pay our bills. I have heard from MANY customers who have experienced the same thing.

Three months ago I signed up for Rectangle Ware Ever Pay instead. Not only do they have MUCH lower rates, they are focused on catering to HVAC guys and Contractors. They are a smaller company like many of us. We have to stand up and fight against big businesses like Square, especially when we can save so much with Rectangle :) (I'm saving about $1000 a year in processing fees)

I haven't had any issues with them and if I ever have a question I never even have to wait on hold. PM me if you want more info, I don't want this to sound like an advertisement I'm just an honest guy trying to provide everyone else with the truth.
 
I use square with no problems, yet. The majority of problems and complaints are from people who dont read the rules before they sign up and then complain about them after.
 
Discussion starter · #3 ·
Fair enough but I did read the rules and after some research I found that many others have issues as well. Anyways, even if their customer service wasn't terrible I wouldn't go back because my fees and rates are so much lower now, it's all about money at the end of the day right? Square just gets away with charging such a high rate because they're a marketing giant and no one looks at alternatives (as I did when I had square...)
 
We use square and this happened to us one day. So I called them and explained our situation to them and they sent me a form to request a higher daily limit and the next day we had our money. Now I do like making money but it is not all about money to me I like Receiving great service. I often pay more for something but get better service. How do you ever expect your customers to pay you more money than the next guy with that kind of attitude? Just like you found a cheaper Rate, your customer will find a cheaper service company.
 
Discussion starter · #6 ·
Well like I said I get better service than you as well. The issue that you had wouldn't have happened in the first place lol. It's the difference between going into home depot (big corp) or a local lumber yard that sells a better product and has people that are dedicated to their jobs...

We use square and this happened to us one day. So I called them and explained our situation to them and they sent me a form to request a higher daily limit and the next day we had our money. Now I do like making money but it is not all about money to me I like Receiving great service. I often pay more for something but get better service. How do you ever expect your customers to pay you more money than the next guy with that kind of attitude? Just like you found a cheaper Rate, your customer will find a cheaper service company.
 
I use paypal, ive used it a few times works great and it goes to the debit card that i got with the card reader or u can link it to ur checking account, but not me rather just keep it on the provided debit card.
 
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